Privacy Policy

1. Introduction & Company Details

GORA BROTHERS PRIVATE LIMITED ("Company," "we," "us," "our," or "GORA BROTHERS"), a Private Limited Company registered under the Companies Act, 2013, is committed to protecting your privacy and ensuring you have a positive experience on our website and while using our services. This comprehensive Privacy Policy explains how we collect, use, disclose, protect, and manage your personal information when you visit our website (www.gorabrothers.com), contact us, or engage our services.

Company Registration Details:

• Legal Name: GORA BROTHERS PRIVATE LIMITED
• CIN: U63030RJ2020PTC068805
• GSTIN: 08AAICG3022F1ZY
• PAN: AAICG3022F
• Registered Address: House No. 111, Nayaganv, Mojmabad, Jaipur, Rajasthan 302001, India
• Email: info@gorabrothers.com
• Phone: +91 96390 12341

2. Scope & Applicability

This Privacy Policy applies to all personal information collected through:

• Our website (www.gorabrothers.com) and all associated web pages
• Contact forms and inquiry submissions
• Email communications with our team
• Phone conversations and voicemails
• Service agreements and project engagements
• Social media interactions and messages

This policy does not apply to third-party websites linked from our site. We encourage you to review the privacy policies of any external websites before providing your information.

3. Information We Collect

We collect personal information in the following categories:

3.1 Information You Provide Directly

• Contact Information: Full name, email address, phone number, company name, job title, and website URL
• Project Details: Description of your project, business goals, timeline, budget range, and specific requirements
• Communication Data: Content of emails, messages, and conversations with our team
• Payment Information: Billing address, invoice details, and payment method information (processed through secure third-party gateways)
• Service Engagement Data: Contracts, proposals, agreements, and project specifications

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, and device identifiers
• Usage Data: Pages visited, time spent on each page, links clicked, search queries, referral source, and exit pages
• Cookies & Tracking: Session cookies, persistent cookies, and similar tracking technologies for analytics and user experience improvement
• Location Data: Approximate geographic location based on IP address (not precise GPS data)

3.3 Information from Third Parties

• Information provided by clients about team members or stakeholders involved in projects
• Publicly available information from business directories or LinkedIn for business development purposes
• Information from payment processors and service providers

4. How We Use Your Information

We use collected information for the following legitimate business purposes:

• Service Delivery: Responding to inquiries, providing quotes, executing service agreements, and delivering project deliverables
• Communication: Sending project updates, progress reports, invoices, and service-related notifications
• Account Management: Managing client accounts, processing payments, and maintaining service records
• Quality Improvement: Analyzing website usage patterns to improve user experience, website functionality, and service quality
• Marketing & Business Development: Sending newsletters, promotional materials, and service announcements (only with explicit opt-in consent)
• Legal Compliance: Complying with Indian laws including the Information Technology Act, 2000, Companies Act, 2013, and GST regulations
• Fraud Prevention: Detecting, preventing, and addressing fraudulent activities or security threats
• Analytics & Reporting: Generating anonymized usage statistics and performance reports

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to perform our service agreements with you
• Legitimate Interests: Processing necessary for our business operations, fraud prevention, and security
• Consent: For marketing communications and optional data collection (you can withdraw consent anytime)
• Legal Obligation: Processing required to comply with Indian laws and regulations

6. Information Sharing & Disclosure

We do NOT sell, trade, rent, or share your personal information with third parties for their marketing purposes. However, we may share information in the following circumstances:

6.1 Service Providers

We may share information with third-party service providers who assist us in operating our website and delivering services, including:

• Web hosting providers and cloud storage services
• Payment processors and financial institutions
• Email service providers for communications
• Analytics and tracking service providers

All service providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

6.2 Legal Requirements

We may disclose information when required by law, court order, or government authority, including:

• Compliance with legal processes, subpoenas, or warrants
• Enforcement of our Terms of Service and other agreements
• Protection of our rights, property, and safety
• Protection of public safety or prevention of harm

6.3 Business Transfers

In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

6.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

7. Data Security & Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Technical Measures: SSL/TLS encryption for data transmission, secure servers, and firewalls
• Administrative Measures: Access controls, employee confidentiality agreements, and security training
• Physical Measures: Secure office facilities and restricted access to sensitive data
• Payment Security: PCI-DSS compliant payment processing; we do not store credit card or bank account numbers

Important Disclaimer: While we employ industry-standard security practices, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk. We are not responsible for unauthorized access to your information due to factors beyond our control.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (minimum 6 years for financial records under GST law)
• Resolve disputes and enforce agreements
• Maintain business records for accounting and audit purposes

After the retention period, we securely delete or anonymize your information. However, we may retain anonymized data indefinitely for statistical and analytical purposes.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data:

9.1 Types of Cookies

• Essential Cookies: Required for website functionality (login, form submission, security)
• Performance Cookies: Collect data about how visitors use the website for analytics
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (third-party)

9.2 Cookie Control

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect website functionality and user experience.

9.3 Third-Party Analytics

We use Google Analytics and similar services to collect and analyze website usage data. These services may set their own cookies and collect information according to their privacy policies.

10. Third-Party Links & Services

Our website may contain links to third-party websites and services (Google, Meta, LinkedIn, etc.). We are not responsible for the privacy practices, content, or security of these external sites. We strongly encourage you to review the privacy policies of any third-party websites before providing your information. Your use of third-party services is governed by their terms and privacy policies, not ours.

11. Your Privacy Rights & Choices

Under Indian law and international privacy standards, you have the following rights regarding your personal information:

11.1 Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information within 30 days of your request.

11.2 Right to Correction

You have the right to request correction of inaccurate, incomplete, or outdated information. We will update your information promptly.

11.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal requirements. We may retain information if required by law or for legitimate business purposes.

11.4 Right to Opt-Out

You can opt out of marketing communications, newsletters, and promotional emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

11.5 Right to Withdraw Consent

If we process your information based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

11.6 Right to Data Portability

You have the right to request your personal information in a structured, commonly used, machine-readable format and to transmit it to another organization.

To exercise any of these rights, please contact us at: info@gorabrothers.com with the subject line "Privacy Request" along with your full name and details of your request.

12. International Data Transfers

Your information is collected and processed in India. If you are accessing our website from outside India, please note that your information will be transferred to, stored in, and processed in India. By using our website and services, you consent to such transfer and processing.

13. Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information immediately. Parents or guardians who believe their child has provided information to us should contact us immediately.

14. Compliance with Indian Laws

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 and Rules, 2011
• Companies Act, 2013
• Goods and Services Tax (GST) Laws
• Consumer Protection Act, 2019
• Any other applicable Indian laws and regulations

15. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after changes constitutes acceptance of the updated policy.

16. Contact Us for Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: